Information We Collect
When you contact us or request service, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the plumbing problem you need fixed.
When you browse our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit.
How We Use Information
We use your contact details to schedule your service call, send you updates about your appointment, and follow up after the job is done. If you call our emergency line, we use your phone number and address to get a technician to you as fast as possible.
We use website data to understand how people find us and which pages are helpful. This helps us improve our site and our service. We may also use your information to send you occasional updates or offers, but only if you have asked to hear from us.
Cookies and Tracking
Our website uses cookies and similar tracking tools to keep the site running smoothly and to remember your preferences. Cookies are small files stored on your device that help us recognize you on future visits.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us for service.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data about page views, clicks, and traffic sources. They do not identify you by name.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access the information needed to perform their service for us, and they are required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when necessary to run our business or comply with the law.
We may share your information with trusted service providers who help us with scheduling, payment processing, or website analytics. We may also disclose information if required by law, to protect our rights, or to keep our customers and technicians safe.
Data Retention
We keep your personal information for as long as we need it to provide service, maintain accurate records, and meet legal or tax requirements. When we no longer need it, we securely delete or destroy it.
If you ask us to stop contacting you, we will keep a record of that request so we can honor it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to personal data, and staff training on privacy practices.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing.
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information below. We will respond within the time required by law.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. Please check back occasionally to stay informed.
Your continued use of our website or services after changes are posted means you accept the updated policy.